Delivery, Returns and Cancellation Policy
All prices in the online shop are represented in New Zealand currency, NZD. All prices are inclusive of the New Zealand Government’s Goods and Services Tax (GST), currently set at 15% of the price of all products. All prices are correct at the time of publication; however we reserve the right to alter prices for any reason at any time.
Credit Card transactions are processed in New Zealand.
We use the secure Hosted Payment page solution from DPS to process online orders. Customers can see their cards being authorized and debited in real time, all in an SSL secure environment. The Hosted Payment page enables us to offer customers a safe and speedy online shopping experience.
Payment is by way of credit card or direct deposit/internet banking transfer into our account only.
If paying by way of direct deposit, we will provide you with a reference number for your direct deposit. Once funds have been received and cleared we will courier your items to your nominated postal address.
All orders received prior to will be delivered to you within 5 - 10 working days. Delays caused by freight are out of our control and we will not be held responsible.
If your product has not been delivered within 10 working days please contact us for your tracking number.
Returns and Exchanges
A customer may purchase an item that is not the right size, colour, or they just may not like it. If that is the case we encourage you to contact us via email, phone or fax to arrange an exchange. You may return non-sale merchandise with an original receipt up to 30 days from the purchase date for a full refund or store credit (less shipping costs). Non-sale merchandise returned without a receipt or after 30 days from the date of purchase, and merchandise accompanied by a gift receipt shall be exchanged for store credit only. All sale and special order purchases are final; no refunds or credits are available. Items purchased with promotional vouchers can also be exchanged, however an extra delivery charge will be incurred.
Your satisfaction is important to us. Contact must be made within 7 days of receipt of your order. Exchanges will happily be given if the item is unused, with all packaging and labels intact. An additional delivery fee for this service will be charged.
Please send all returns to the following:
38 The Boulevard,
Once an order is placed it cannot be cancelled. However, your satisfaction is important to us so please call us on 0800 895 185 if you are not satisfied with your order for any reason.