PRIVACY POLICY
LIFE FITNESS NEW ZEALAND PRIVACY POLICY
1. Introduction
Life Fitness New Zealand (“Life Fitness”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 2020 (New Zealand).
This policy applies to personal information collected by Life Fitness New Zealand, our related companies, authorised distributors and service providers, both online and offline, including through our websites, mobile applications, connected fitness equipment and customer interactions (collectively, the “Sites”).
By using our Sites or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.
2. Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. Any material changes will be published on our Sites. Where required by law, we will notify you or seek your consent.
3. What personal information we collect
The types of personal information we may collect include:
Contact information: name, email address, phone number, postal address
Account information: login details, preferences and communications history
Product and service information: purchases, warranties, registrations and service history
Fitness and exercise data: workout activity, performance metrics and progress (where you choose to use connected fitness products or applications)
Technical information: IP address, device identifiers, browser type and usage data
Location data: precise or general location information where enabled or required for certain services
Employment information: where you apply for roles with Life Fitness
We may collect personal information directly from you, from authorised dealers or fitness centres you engage with, from your use of our products and services, or from publicly available or third-party sources.
4. How we collect information
We collect personal information when you:
Visit or interact with our Sites
Submit forms, enquiries or requests
Register products or accounts
Use our mobile applications or connected fitness equipment
Subscribe to newsletters or marketing communications
Participate in surveys, promotions or events
Apply for employment
We also collect information automatically through cookies and similar technologies. Please refer to our Cookie Policy for more information.
5. Why we collect and use personal information
We collect and use personal information to:
Provide and improve our products and services
Process orders, payments, registrations and warranties
Communicate with you and respond to enquiries
Deliver marketing, promotions and newsletters (where permitted)
Analyse usage and improve user experience
Support fitness centres with equipment and performance insights
Comply with legal and regulatory obligations
Protect our business, users and systems from fraud or misuse
6. Legal basis for processing
We collect and use personal information where:
You have provided consent
It is necessary to perform a contract with you
It is required to comply with legal obligations
It is necessary for our legitimate business interests, provided those interests do not override your privacy rights
7. Sharing your personal information
We may share your personal information with:
Authorised Life Fitness dealers and service providers
Fitness centres you are associated with
Third-party suppliers who support our operations (e.g. IT, hosting, analytics, payment processing)
Marketing and advertising partners (where permitted)
Regulatory authorities or law enforcement where required by law
We do not sell your personal information. All third parties are required to handle your information securely and only for authorised purposes.
8. Overseas disclosure
Some of our service providers and systems are located outside New Zealand, including in the United States and Europe. Where personal information is transferred overseas, we take reasonable steps to ensure it is protected in a manner consistent with the Privacy Act 2020.
9. Cookies and tracking technologies
We use cookies, pixels and similar technologies to:
Understand how our Sites are used
Improve functionality and performance
Deliver relevant content and advertising
You can control cookies through your browser settings. Disabling cookies may affect certain Site features.
10. Marketing communications
You may choose to receive marketing communications from us. You can opt out at any time by:
Using the unsubscribe link in our emails
Updating your account preferences
Contacting us using the details below
Service and transactional messages will still be sent where necessary.
11. Security of your information
We take reasonable technical and organisational steps to protect personal information from loss, misuse, unauthorised access or disclosure. However, no system can be guaranteed to be completely secure.
12. Information about children
Our Sites and services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
13. Your privacy rights
Under the Privacy Act 2020, you have the right to:
Request access to your personal information
Request correction of your personal information
Make a complaint about how your information is handled
Requests can be made using the contact details below. We may need to verify your identity before responding.
14. Retention of information
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
15. Contact us
If you have any questions, requests or concerns about this Privacy Policy or your personal information, please contact:
Life Fitness New Zealand
Email: onlineadmin@lifefitness.co.nz
You also have the right to contact the Office of the Privacy Commissioner (New Zealand) at www.privacy.org.nz if you believe your privacy rights have been breached.